Record Video Is Missing on My Upload Page

Kaltura Capture Recordings Won't Upload

Last Updated: September 24, 2021 12:56:10 PM PDT

If you're experiencing problems uploading your Kaltura Capture recording such that it ends upward in Sheet, read below for some ideas on how to solve this.

Trouble: Your Kaltura Capture recording won't upload. Maybe you lot clicked "relieve and upload" only the upload never appears to consummate and doesn't end up in "My Media."

Solutions

There are several possible reasons why your Kaltura Capture recording may not upload properly. Attempt the solutions below, and read the detailed instructions in the drawers below as needed.

1. Try once again
2. Update Kaltura Capture
3. Cheque your upload speed
4. Disconnect from any VPN
5. Force Kaltura Capture to Re-Upload
6. If zippo works, contact us kaltura@ucsd.edu and provide united states of america some information

Try Again

Try the simplest approach before diving into more complicated solutions by leveraging Kaltura Capture's "re-upload" feature. You may want to reboot your computer before you try, just to brand sure your computer has a "fresh showtime," so to speak.

1. Open Kaltura Capture.
2. Click "Manage" below the Kaltura logo on the right side of the application.

3. Ensure that the folder icon is selected on the left side of the window. Locate the video yous want to re-upload, and click the "Re-Upload" push button. Exist sure not to close Kaltura Capture until the upload has completed.

Update Kaltura Capture

Make sure that Kaltura Capture is fully updated.

1. Visit https://cognition.kaltura.com/help/kaltura-capture-release-notes. Accept annotation of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the application bar.
4. Click the lilliputian "i" on the left side of the window.
5. Note what version of Kaltura Capture yous're running. If your version of Kaltura Capture is older than the current version (i.eastward. a lower number), you should install a newer version. Follow the additional steps beneath.
6. Within Canvas, click "My Media" in the left navigation.
7. Click the "Add together New" push button near the top-correct of the screen and select "Kaltura Capture."

Though Kaltura Capture may launch automatically (or prompt yous to launch information technology), the page that was opened should have links to download the latest version. Install the updated version of Kaltura Capture and attempt to re-upload your recordings through the awarding (meet the "Try Again" drawer above).

Cheque Your Upload Speed

Kaltura Capture is an offline application until you finish your recording and elect to upload it to the cloud. Presumably, your cyberspace speeds shouldn't play a strong office in getting your recordings into Sail. (That is, even if it's dull, it should make it at that place eventually.)

That said, we generally recommend that you have upload speeds of at least ane mbps (1 megabit per 2d, or about 125 kilobytes per second). If you have a long recording and slow cyberspace speeds, it's possible that your connectedness will time out. Try searching for a bandwidth speed test online and see what kind of upload speeds yous take. If they're peculiarly slow, try to upload your videos on a network with faster speeds; going to campus might exist a good option.

If you experience the same problems, or if you have robust bandwidth, review our other possible solutions.

Disconnect from whatsoever VPN

Are you using a VPN (virtual private network)? If so, disconnect from it and try to upload your Kaltura Capture recordings again. VPNs tin can drastically slow down upload speeds since you're narrowing your upload "pipeline."

Force Kaltura Capture to Re-Upload

[Thanks to Melinda Kraft for her adapted tutorial below.]

You may encounter the issue that you are unable to detect your Kaltura Capture recording in your Sheet course, and for some reason the recording isn't bachelor with the application to re-upload using Kaltura Capture. Luckily, the application stores files on your reckoner equally a backup, which won't disappear until y'all delete them yourself. These instructions will walk yous through how to locate and manually upload these files.

Note that the instructions below are for advanced users only and should but be followed if yous have few options available to you. That said, it is handy to know where your recording files are located.

How to Discover Kaltura Capture Video Files on Your Figurer

Windows

You have 2 options for how to locate your recordings:

1. Pick 1
   1. Right click on the Kaltura Capture icon on the desktop and select "Properties."
   2. Click the "File Location" button in the Properties window. This will open the BIN binder, which is a level deeper than y'all need.
   3. In the file path bar, go up one binder to the Capture folder, then open the Recordings Folder.
2. Option 2
   1. Copy/paste the following into the search bar, substituting your Windows username for [username]:
      C:\Users\[username]\AppData\Local\Kaltura\Capture\Recordings
      Notation that you can identify your Windows username is to open the folder C:\Users and see if you see a familiar username. Alternatively, you lot can open the Start Card, select "Settings," and then "Business relationship."
   2. Sort the list by "Date Modified" so that you can grouping all the files for each recording together.

Mac

1. With the "Finder" application selected/active, select "Go" at the top of your screen.
2. Select "Go to Folder" from the listing.
3. Copy and paste the post-obit into the text box that opens:
   ~/Library/Preferences/Kaltura/Capture/Recordings
4. Sort the list past "Date Modified" then that you tin can group all the files for each recording together. To exercise so, click the "Date" or "Date Modified" column heading in the file view to sort the list.

About Your Kaltura Capture Files

The files associated with each Kaltura Capture recording may appear to have gibberish names.

So what are y'all seeing here?

• .mp4 files. The .mp4 files are the recordings. If yous recorded 2 sources (e.g. Screen and Webcam), there will be two .mp4s. You tin can play them locally on your computer to figure out what each video is.
• "Slides" folders. The "Slides" folders exist if you ran a PowerPoint presentation in presentation style during your recording. Note that if you have folders like these, it means that Kaltura created chapter markers for your video.
• .json files. The .json file contains the media upload parameters for Kaltura Capture.
• .jpg files. The .jpg file is the thumbnail Kaltura generated.

We strongly recommend against deleting or renaming any files in your "Recordings" folder. The recommended method of deleting Kaltura Capture recordings is by using the Kaltura Capture Awarding Library View (that you can admission via the "Manage" link in the Kaltura Capture recording bar), but make certain they are in your "My Media" and working as expected first.

1. Within the "Recordings" folder (meet the instructions in a higher place), re-create the appropriate .mp4 file and paste it to a different location on your figurer, such every bit your desktop.
2. Rename the new re-create of the file to something that makes sense to y'all. Be sure non to remove the .mp4 extension
3. Follow the steps to upload a file from your reckoner to Canvas, selecting the file y'all've copied. If you're non sure how to do this, read our tutorial on how to upload media files to Sail.

This technique is necessary if multiple video files are necessary for the educational content of the video. If y'all want or need your video to have multiple streams (e.g. your video and your screen capture simultaneously), and if yous're unable to locate your recording in the "Manage" section of the Kaltura Capture application, the instructions beneath are what you should do.

1. Shut down the Kaltura Capture application on your computer.
   • Windows: locate the Kaltura Capture icon in the organization tray (where the clock is) by correct-clicking the application icon and choosing "Quit."
   • Mac: correct click the application in the organisation toolbar and choose Quit.
2. Locate the .json file with the timestamp that closely corresponds with the 2 source recording (see the steps to a higher place). Note that the timestamp may not exactly friction match the fourth dimension and date of the recordings, though it should be close.
3. Make a copy of the .json file but in instance. Do this by copying the file and pasting it on your desktop.
4. Open the original .json file with a text editor.
   • Windows: Open up Notepad on your computer. Click File > Open up, and select the file from your "Recordings" folder. (You tin run across the file path in the instructions to a higher place.)
   • Mac: Open TextEdit on your estimator. Click File > Open, and select the file from your "Recordings" binder. (You can see the file path in the instructions higher up.)
5. Search for the give-and-take "uploadstatus" inside the code. Y'all should see a line that reads roughly equally follows:
   "uploadStatus": "uploaded",
6. Replace the word "uploaded" with "manual" and be sure non to delete the quotation marks - merely replace the word within.
7. Delete the comma at the end of the line. The line of code should at present expect similar this:
   "uploadStatus": "manual"
8. Delete all the remaining lines afterwards this 1, except the terminal line with a closing curly caryatid: "}"

9. Save the file.
10. Relaunch Kaltura Capture.
11. In the recorder that opens, click "Manage" below the Kaltura logo on the right.
12. In the window that opens, scroll the list to locate the recording you lot just prepared by editing the .json file. It should have an agile "Upload" button next to information technology.

13. Click the "Upload" button. Be sure to await until the upload has completed before you shut Kaltura Capture.

Your video should now show up in "My Media" inside Canvas. Annotation that it will need to procedure for a little while. When the processing is done, we recommend that you sentinel the video to ensure it looks the mode you desire it to.

Ultimately, the best workaround if yous demand your video upwards immediately is to follow the instructions on how to upload a single file, located in the drawer above.

If nothing works, or if you'd like some additional aid, submit a support ticket to kaltura@ucsd.edu. In your email/ticket, provide the following information:

• Your computer'southward operating organisation (Windows/Mac)
• What version of Kaltura Capture yous're using
• Whether you've tried to upload from a different network
• Roughly how long your Kaltura Capture recording(s) are
• Your net upload/download speeds
• Whether you're using a VPN
• Whether yous've attempted to upload the recording manually by locating your Kaltura Capture recording files and uploading them directly to Canvas
• Your upload log token

Read below on how to provide some of the data that may not be like shooting fish in a barrel to determine.

How to Detect Your Kaltura Capture Version

1. Visit https://knowledge.kaltura.com/aid/kaltura-capture-release-notes. Take note of the latest version of Kaltura Capture.
2. Launch Kaltura Capture.
3. Click "Manage" on the right side of the application bar.
4. Click the little "i" on the left side of the window. Your version of Kaltura Capture should exist well-nigh the lesser of the window.

How to Determine Your Internet Speeds

Search for a website that tin provide you an Internet speed exam (due east.g. https://www.speedtest.net/) and allow the states know your upload and download speeds.

How to get Your Upload Log Token

1. Open Kaltura Capture.
2. Click "Manage" on the right side of the awarding bar.
3. Click the gear icon on the left side of the window that opens ("Settings").
4. At the bottom of the window, click "upload logs." The logs will upload for a scrap.
5. When they're done, a footling window will open showing a long cord of characters - the "token." Re-create that and send it along in your response. (It volition expect something similar "62e8a9e3-b047-4d69-acce-f91feab600d0.")

Need additional help with videos? Contact the Multimedia Services team at kaltura@ucsd.edu.

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Source: https://blink.ucsd.edu/faculty/instruction/tech-guide/instructional-videos/videos-canvas/troubleshooting/kaltura-capture-wont-upload.html

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